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Can I use offline payment for purchase of the Mail Bagging service? |
Yes. Webservio can accept check payments for setting up the Mail Bagging service for your organization. However, the setup is only completed after the check payment is processed. Please allow at least 2 weeks for completion of the setup when paying by check. |
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How long does it take for your service to be ready after we put the order in? We have a client that needs to have it setup in 24 hours. |
Webservio aims to complete all Mail Bagging setups within 4 hours of placement of the order during business days. If you have an urgent requirement, then please contact [email protected] to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in cases of emergencies. |
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I suspect spam messages are coming through my second priority MX record used for Mail Bagging. |
A second priority MX record allows the Webservio Mail Bagging system to work. At times, spammers use different MX records randomly to spam. If your mail server is receiving large amounts of spam, we recommend our Email Defense solution which is an anti-spam/virus filtering system combined with the Mail Bagging solution. To learn more about the Email Sheltering services and plans offered please refer to the following web pages:
http://www.webservio.net/hosting/email/anti_spam/index.html
http://www.webservio.com/services/emailsecurity/emailsecurity.html
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What is included in Email Defense service? |
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Email Defense service consist of our Mail Bagging service (also known as mail spooling) combined with our primimum anti-spam (also known as SpamWeeder) service. |
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What will happen if I do not have a Webservio MX backup (aka Mail Bagging) solution? |
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If you do not have a Backup MX Server (aka Mail bagging or Backup MX), the following conditions may occur:
- Email will bounce (Returned to Sender)
- Your (inbound) email will cause a backup in the originating mail server's spool
- Service Timeout; Depending on the Retry Attempts by the originating mail server, your mailboxes may never receive their incoming email
- Users may not understand bounce messages; To most users, bounce messages are unreadable, so when they can't send an email, they may not try to resend.
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Will emails always go through your MX Failover (MX Backup) server first and then hit our Exchange Server, or would emails go through your server only when our Exchange Server is down? |
This depends on the way the MX record is setup. In most cases the Backup mail server should be set up as the secondary priority and, as a result, most of the emails would primarily be delivered to your Exchange Server first. The best and most effective set up for email security is our MX Defense Solution which is our MX Backup Solution armed with Anti-Spam portals. These Anti-Spam portals are located at multiple premium facilities in East and West coast. This solution will route emails through the anti-spam servers before sending them to your Exchange server during your uptime.
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What will happen to emails if you are down (your server is down, no power, etc...)? |
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We offer 99.9% uptime wilth all of our services and 99.999% for Email Defense Services. For a mission critical solution for Fail Over MX (aka Mail Bagging and Backup MX) services, we recommend our dedicated plans with optional redundancy of the solution. All plan may be customized to fit your specific email backup needs.
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Will there be any delay in message delivery if all emails would go through your server first? |
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We recommend delivering emails through our Email Defense Solution which is our MX Backup (aka Mail Bagging, MX Fail Over) services along with our anti-spam (SpamWeeder) solution. When your primary mail server is available, your emails should only route through our servers first if you use our SpamWeeder solution, which will not cause a delay in message delivery. We do not recommend using your backup MX record as your highest priority.
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Which Web browsers are supported by your SpamWeeder Message Center? |
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The Message Center is supported by the following browsers:
-- Microsoft Internet Explorer up to version 7.0 for all platforms
-- Mozilla Firefox up to version 2 for Mac & Linux platforms
-- Safari 1.0x and Firefox 2.0x for Mac OS X
-- Netscape Navigator: Versions 4.0+ for Mac, Windows 95
through XP, and UNIX platforms.
The preferred minimum security settings are SSL3 and 128 bit-encryption.
The email security service does not support Opera, or any other 3rd
party browser (will support approximately 90% of the Administration
Console & Message Center functionality).
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How do I determine the IP address of my Mail Bagging server for firewall setting purposes? |
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The best way to determine the IP address(es) is to:
1. Go to your computer's command line OR go to http://dnsgoodies.com
2. Ping the mail bagging server record listed in your documentation (your backup MX records). Here are examples of your possible Mail Record(s):
gw1.mxshelter.com
gw2.mxshelter.com
gw3.mxshelter.com
gw4.mxshelter.com
mx242.mailshelter.com
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