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Will I be in a shared environment? |
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Depending on your Mail Bagging needs, you can choose a shared Mail Bagging Plan or a customized VPS or Dedicated solution. |
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I am an existing customer using Mail Bagging service. My mail server went down yesterday but my customers are reporting that my emails are bouncing. Why is this happening? |
Our Mail Bagging solution works by detecting when your mail server is down and then immediately bagging the emails. As soon as your email server is back up, our system starts to relay the emails. However, there are certain scenarios where your mail server may come back up but have issues. In such cases, your mail server can still send a response to indicate that it is functional which triggers our server to send the emails. Some of these scenarios are:
1. Disk I/O error on your mail server. When you bring your server back up, it sends a response to us indicating that it is functional. However, your mail server may be experiencing disk I/O errors or maximum usage of your hard disk space on your mail server. Thus, while it might look to the outside world that your mail server is now functional, it may start rejecting emails because of the issues outlined above.
2. Special setup such as anti-spam software on your mail server. There have been cases where anti-spam software on the mail server has rejected emails from our mail server. This may happen due to a variety of reasons. However, emails will bounce if this scenario occurs since your mail server does not accept the bagged emails from our server.
3. Unknown users on your mail server. This can be explained by the following:
Consider client A's mail server (who uses Webservio's Mail Bagging service) fails. During this downtime Webservio bags the emails. Client A realizes that their mail server has been rendered useless and builds another mail server with the default configuration and brings it online. However, client A did not add all the users to the new mail server. Our mail server relays all emails to the new mail server, but since some users no longer exist on Client A's mail server, all emails are rejected by it, which causes the emails to be undeliverable.
The best approach is to check the Mail Bagging scenario during the setup. Please talk to the support engineer who can test the scenario in a live environment.
4. Check to make sure that the MX record provided by us during the initial setup is there on your domain. Please do a domain lookup using our online utility found at DNSgoodies.com |
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We currently moved locations and our mail server was moved as well. What do I need to do to continue using Webservio's Mail Bagging solution? |
Since Webservio does Mail Bagging based on server host names instead of IP address, it does not matter if you moved your office location. However, if you changed the name of our server host names, then please inform [email protected] of this change. |
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What is the Shared Mail Bagging control panel? |
Webservio understands that mail server downtime can become very critical. Hence, we developed our own customized interface which allows you to view the "From," "To," and "Time/Date" fields of your email queue. This allows you to see what messages are in your queue and ensure that the emails are being bagged. With the control panel, you will have the ability to change parameters such as your mail server destination and monitoring emails. The log file can also be used to give details on each email that was received. |
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What is an MX record, and how does Webservio's Mail Bagging solution work? |
An MX (email exchange) record is an instruction within a DNS (domain name system) that routs the email for the domain to the correct mail server. Without a valid mail exchange record, one cannot send and receive emails.
When a message is sent to an email address, that piece of mail is routed through to the mail server whose MX record is listed in the DNS. If your mail server goes down, then the mail is routed to the next MX record listed in the DNS. If no additional MX records are specified, then the message is returned to the sender as undeliverable. When you signup for Webservio's Mail Bagging solution, we will provide you with a backup email exchange record to be added to your DNS. In the event that your mail server fails, your mail is routed to the backup MX record of Webservio's mail server. Our mail server bags the emails sent to your server untill your it comes back online. Once your email server is back online, Webservio relays all the bagged emails to your MX record thereby ensuring that no messages are lost while your server is inactive. |
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I do not have a dedicated mail server. My email is hosted on a shared mail server with another provider. Can you still back up my emails in case my provider's mail server goes down? |
Yes. Our Mail Bagging service is very flexible and can back up emails for just about any situation. In this case, we can bag the emails if your provider's mail server goes down. Once it is back up, we will still relay all the emails to that mail server in the same manner as we would to a dedicated server. |
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Why is Mail Bagging important? Why should I care? |
Mail Bagging (aka mail spooling and mail backup) is extremely important. As email messaging becomes the most widely used form of daily communication, the importance of email increases substantially. Imagine the problems that will arise if your customers and employees cannot communicate for a week via email. If you do no think that such an event could take place, consider what would happen if a natural disaster such as a tsunami, earthquake, flood, or hurricane occurs in your area. Your mail server will go down because there will be no internet connection or electricity; your mail server may even be completely destroyed. If this occurs, email messages from you customers will be returned to them as undeliverable. In a less extreme example, your mail server could be overloaded by a spam attack causing valid messages to be bounced back during this temporary down time. These circumstances, among others, make up the reason that backing up your email is so important. Webservio will preserve your messages during your mail server's down time, thereby preventing the loss of respect and revenue from your customers and maintaining this essential communication. |
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We are currently using your Shared Mail Bagging service. However, to protect us during the hurricane season, we need a system that can handle more volume of emails. Do you have any solutions? |
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YES. Webservio understands that our Shared Mail Bagging service allows customers who do not receive a vast number of email. However, if you need a more robust solution, please look into our VPS or Dedicated Mail Bagging solutions. These services are designed to provide coverage for greater monthly email volume, storage space, and administrative control. Also, for the ability to send and receive messages during your mail server down time, check out our Email Continuity solution. Should you have any questions on the above services, please feel free to contact the sales department by sending an email to [email protected].
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Can I view the body of my emails using the Shared Mail Bagging control panel? |
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No. To protect the privacy of our clients, the Shared Mail Bagging control panel will only show limited fields such as "From", "To", and "Date" without displaying the actual body of the email.
If you need a solution that will give you access to view the body of your emails, please call our sales department at 865.692.5425 or email us at [email protected] and ask about our VPS, Dedicated, or Email Continuity Mail Bagging plans. Alternatively, you can find more information by clicking into the following links:
VPS Mail Bagging Dedicated Mail Bagging Email Continuity |
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Can I use offline payment for purchase of the Mail Bagging service? |
Yes. Webservio can accept check payments for setting up the Mail Bagging service for your organization. However, the setup is only completed after the check payment is processed. Please allow at least 2 weeks for completion of the setup when paying by check. |
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