| | Question |
|
|
How do I sign up for hosting? |
You can sign up for hosting using our online checkout. Please select what kind of hosting you would like to order by visiting the following link.
|
|
|
I use Microsoft FrontPage. Why do I not have an FTP access? |
When using MS FrontPage, the username and password are for FrontPage only, and not for FTP. You do not have access to your website using FTP if you chose FrontPage extensions for your hosting order. If you would like to change the account to include FTP, then please send an email to [email protected].
|
|
|
Do your Linux servers support SSH or Telnet? |
Our Linux Do-it-Yourself VPS and Dedicated hosting plans do have SSH and Telnet available.
|
|
|
Why are all my web statistics zero when I check them through WebStats 5 or WebStats 6.2? |
|
Visiting WebStats pages that you bookmarked AFTER logging in is usually the cause of this problem. Please bookmark the login page itself. |
|
|
Are web forwarding and web aliasing the same thing? |
No, web forwarding and web aliasing are not the same. Whereas web forwarding directs your domain name to your web site, aliasing allows you to use multiple domains for your site.
For example, aliasing mysite.com and myaliasedsite.com allows users to reach the same file with both http://www.mysite.com/test.htm and http://www.myaliasedsite.com/test.htm. |
|
|
How do I cancel my hosting plan? |
There are 2 ways to cancel your account:
1. Send an email to [email protected] with your domain name.
2. Send or fax us your cancellation request on your organization's letterhead with a valid authorizing signature. You will then be contacted to confirm cancellation. Once confirmed, your hosting account will be terminated.
Webservio, Inc.
2200 Sutherland Avenue, Suite 403
Knoxville, TN 37919
Phone: (865) 692.5425
Fax: (865) 692.5427
[B]Please Note[/B]: any special instructions will be quoted and charged at an hourly rate. Outstanding accounts are required to clear their balance before terminating services. |
|
|
How do I set up Dreamweaver to connect to my hosting account via FTP? |
The first thing that you must do is set up a local copy of your site. For now, this could just be an empty folder.
Next, you will want to open Dreamweaver and choose 'Site' > 'New Site' from the pull-down menu at top. On the 'Local Info' screen, be sure to point the path to the folder you have set up on your local machine (or network if applicable).
With this information entered, choose 'Remote Info' from the menu on the left. From the 'Remote Access' drop-down box, choose 'FTP.'
In the 'Remote Info' screen, type in your FTP host resembling the structure 'ftp.yourdomain.com' Under 'Host Directory,' type '/web' if you want Dreamweaver to start looking in the folder where the LIVE site is contained. Supply your username in the 'Login' field and your password in the 'Password' field.
If you are behind a firewall, it is suggested that you place a check next to 'Use Passive FTP' and 'Use Firewall'
From this screen, choose OK. |
|
|
I have an FTP account and my FTP client is timing out when connecting. What should I do? |
|
If you are using a firewall or proxy server on you network, you must set up your FTP client accodingly. Additionally, set up your FTP client to pasive mode. We also recommend ws_FTP pro or SmartFTP. |
|
|
Last week I set up the testdomain.com domain through your website. We had a working website after our FTP transfer. Then something happened, and now when I type in the URL (www.testdomain.com), I get an ACCESS DENIED error. What should I do? |
|
The files were transferred to the wrong area. Please place the web files in the Web directory if you use Windows hosting or in the Htdocs directory in case of Linux hosting. |
|
|
How do I set up an email address in IMail? |
Open your web browser and type in:
http://mail3.webcentric-tn.com:8383
or
http://mail2.webcentric-tn.com:8383
depending on what mail server you are using. This will take you to the entrance of the web interface.Click on the [b]Logon[/b] link.
Type in your mail admin name for the username. (ex. [email protected])
Type in your mail admin password for the password.
Click [b]User Administration[/b] under the [b]Administrative Account Options[/b]
drop-down box.
Click [b]Add[/b]
Complete the fields accordingly.
[b]UserID[/b] - This is the actual account name and is the address
to which mail will be sent. |
|
< Prev | 1-10 | 11-20 | 21-30 | 31-40 | Next >
|
